Q Biotechnologies Pty Ltd trading as Q the Experience, Future Life Science (FLS) and Future Generation Life Science (FGLS), and refers to “Q the Experience”.
Q the Experience is committed to protecting your privacy. Please read the Online Privacy Statement below.
This Online Privacy Statement applies to data collected by Q the Experience through its websites and services, as well as its offline product support services. It does not apply to those sites, services and products that do not display or link to this statement or that have their own privacy statements.
All data collected ONLY allow us to better serve and support you… Your data with us, will go no further and is not used for ANY other reason than for you.
Last updated: June 2018
Collection of Personal Information
In order to access services provided by Q the Experience, you may be asked to sign in with an e-mail address and password, which we refer to as your credentials. By signing in on one of Q the Experience’s site or service, you may be automatically signed into other Q the Experience sites and services. As part of creating your credentials, you may also be requested to provide questions and secret answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address.
At some sites, we may ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your Area / ZIP code, age, gender, preferences, interests and favourites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address, that is used to create a Q the Experience billing account. Please note, that Credit Card information will NOT be stored on our servers but with the Credit Card Gateway provider (Stripe and or others).
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Q the Experience sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.
When you receive newsletters or promotional e-mail from Q the Experience, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links you click in order to provide you more focused e-mail communications or other information. Basically it helps us to help you.
In order to offer you a more consistent and personalized experience in your interactions with Q the Experience, information collected through one of Q the Experience service may be combined with information obtained through other Q the Experience services. We may also supplement the information we collect with information obtained from other companies. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
Use of Your Personal Information
Q the Experience collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service;
• making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information;
• performing research and analysis aimed at improving our products, services and technologies; and
• displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Some Q the Experience services, may send periodic member letters that are considered part of the service. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Q the Experience and or its affiliates.
Personal information collected on Q the Experience sites and services may be stored and processed in Australia and or the United States or any other country in which Q the Experience or its affiliates, subsidiaries or agents maintain facilities. By using any Q the Experience site or service, you consent to any such transfer of information outside of your country.
You can stop the delivery of future promotional e-mail from Q the Experience sites and services by following the specific instructions in the e-mail you receive.
These communication choices do not apply to mandatory service communications that are considered part of certain Q the Experience services, which you may receive periodically unless you cancel the service.
Disclosing Your Personal Information
Except as described in this statement, we will not disclose your personal information outside of Q the Experience and its controlled subsidiaries and affiliates without your consent. Some Q the Experience sites may allow you to choose to share your personal information with select Q the Experience partners so that they can contact you about their products, services or offers. Other sites, do not share your contact information with third parties for marketing purposes, but instead may give you a choice as to whether you wish to receive communications from Q the Experience on behalf of external business partners about a partner’s particular offering (without transferring your personal information to the third party).
Some Q the Experience services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Q the Experience and the other company may receive information collected in conjunction with the co-branded services.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose your personal information if we believe such action is necessary to:
• comply with the law or legal process served on Q the Experience;
• protect and defend the rights or property of Q the Experience (including the enforcement of our Agreements); or
• act in urgent circumstances to protect the personal safety of users of Q the Experience services or members of the public.
Security of Your Personal Information
Q the Experience is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit highly confidential information (such as a Credit Card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Q the Experience websites may use “cookies” to enable you to sign in to our services and to help personalize your Online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Generally, cookies cannot be used to run programs or deliver viruses to your computer.
When you sign in to a site using your credentials, Q the Experience stores your unique ID number, and the time you signed in, in an encrypted cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page. The cookies are used to improve the “sign in” experience. For example, your e-mail address may be stored in a cookie that will remain on your computer after you sign out. This cookie allows your e-mail address to be pre-populated, so that you will only need to type your password the next time you sign in.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Q the Experience sites and services that depend on cookies.
Controlling “Spam” or Unsolicited E-mail
Q the Experience is concerned about controlling unsolicited commercial e-mail, or “spam.” Q the Experience will not sell, lease or rent its e-mail subscriber lists to third parties. While Q the Experience continues to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail.
Use of Third Party Ad Networks
The majority of the online banner advertisements you see on Q the Experience Web pages are displayed by Q the Experience. However, we may allow other companies, called third-party ad servers or ad networks, to display advertisements on Q the Experience Web pages. Some of these ad networks may place a persistent cookie on your computer in order to recognize your computer each time they send you an online advertisement. In this way, ad networks may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. Q the Experience does not have access to the cookies that may be placed by the third-party ad servers or ad networks.
Our website(s) may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.
Enforcement of This Privacy Statement
If you have questions regarding this Statement, you should first contact us by using our online Web form.
Changes to This Privacy Statement
Q the Experience welcomes your comments regarding this Privacy Statement. If you have questions about this Statement, please contact us by using our Web form or write to the address below.
Q the Experience, Future Life Science and Future Life Science, Privacy
P.O. Box 1823
Toowoomba, QLD 4350